Hunts and Cambs 01223 233047
Peterborough 01733 553166

Hunts and Cambs 01223 233047
Peterborough 01733 553166

Workplace wellbeing makes commercial sense! Reduce absence levels, increase productivity, improve employee engagement and loyalty, and fulfil your duty of care to support the mental health of your staff… all with minimal investment.

FAQs

CCC counselling sessions are competitively priced as all of our counsellors are qualified, experienced, undertake CIO registration, data protection training, safegarding training, and undergo regular DBS checks, clinical supervision and continued professional development. 

Under a 'Pay As You Go' agreement, the client will receive an initial assessment session, which will last up to an hour and a half, and will be charged at £80.  Subsequent counselling sessions will last a therapeutic hour and are charged at £65 per session.  A standard agreement must be in place before the sessions are arranged and your business will be invoiced monthly for the sessions used.  For clients referring 5 or more members of staff each year, a monthly payment plan is also available, which reduces the price per session.

Under the standard agreement, a client will arrange an assessment plus up to 6 counselling sessions in the first instance, which is usually sufficient for progress to be made.  Occasionally the client and counsellor will agree that further sessions are required and permission will be sought from the named contact at your business to authorise the funding.

Therefore, a set of sessions for one person over 7 weeks will usually cost just £470.

In the first instance, contact the Business Development Manager (bdm@ccc-counselling.org.uk) to set up an agreement.  Once the signed agreement is received, you will be assigned a reference number format.  Then each time you need to refer a member of staff, simply assign the next reference number in the sequence to that client, ask them to call CCC's reception or complete the online 'book a session' form and counselling will be arranged from there.  Your business will be invoiced monthly for any sessions they have received during that month.

Provided that the member of staff gives their counsellor 2 working days' notice, you will not be charged for the sessions that they did not attend.  You only pay for the counselling your staff have received.  If the staff member decides not to continue with their full set of counselling sessions, the employer will only be charged for the sessions they have attended so far, provided they inform their counsellor in advance.  There are no minimum payments or retainer fees with CCC's 'Pay As You Go' agreement.

Confidentiality is extremely important to maintain the trust between client and counsellor.  Therefore, the information we can provide is limited to how many sessions your staff attended, whether they have made progress, and whether the client and counsellor agree that additional sessions would be useful.

We encourage staff to speak to their HR or Occupational Health teams where appropriate to keep them informed about their progress, but CCC will not pass on any information about what has been discussed in the counselling sessions unless the client specifically asks us to do so.

Each client is asked to complete a satisfaction survey at the end of their counselling sessions and the results of all clients are consolidated into an annual report to maintain their anonymity.  The results are supplied to your business during an annual review, where you will be invitied to give feedback to CCC about our service.  Client satisfaction in these surveys has been consistently over 98% since 2015.

CCC provides a range of services to businesses

- Face to face counselling

- Stress management workshops

- Mindfulness training

- Bereavement and trauma support

- Mental health awareness groups

- Dealing with change workshops and individual sessions

- Reflective pratice to support line managers deal with staff who have mental health issues or exhibit challenging behaviours.

Contact bdm@ccc-counselling.org.uk to find out more and discuss your individual needs.

Counselling sessions for your staff usually take place at the private practice of the counsellor and where possible out of working hours.  The CCC receptionist will discuss the most convenient arrangements for the client and find a suitable counsellor according to their geographical location, availability and nature of their problem, along with any special requirements such as counsellor gender or wheelchair access.  Telephone and video counselling is also available where appropriate.  We have enough counsellors working with CCC to find a suitable appointment within a few days,

Where appropriate, you may choose to invite a CCC to your premises to provide counselling either after a specific incident or on a regular basis.  You must provide a suitable room in a discreet location and additional charges apply to cover travelling time and expenses.  If you require on-site counselling, please contact bdm@ccc-counselling.org.uk to discuss the arrangements.

CCC has been providing counselling and CPD training for counsellors since 1978.  All of our counsellors are professionally trained and highly experienced, clinically supervised, subject to CIO registration, data protection and safegarding training, annual DBS checks and undergo regular continued professional development.  All counsellors are also assigned a buddy and affiliated with a local branch to receive support from their colleagues and ensure consistency of service.

The membership criteria to join CCC is very strict, requiring proof of qualifications and experience, as well as an interview process.  All CCC counsellors are registered with either BACP, UKCP, NCS or equivalent and most are also accredited.  CCC is also an organisational member of BACS, ensuring that all counsellors adhere to their standards of codes and ethics.

Our counsellors specialise in a variety of therapeutic approaches.  The trust relationship between counsellor and client is very important.  If someone feels they are not getting along well with their counsellor, they are able to change to another counsellor without the need to have a difficult conversation with them.  They can simply contact reception and ask to transfer to a different counsellor and their records will be transferred over so that their therapeutic process can continue as seemlessly as possible.

If you have any clinical concerns regarding process or quality of care, you can discuss them confidentially with our Clinical Services Manager by emailing clinicallead@ccc-counselling.org.uk in the first instance.